Return and Refund Policy

Return & Refund Overview

• Return Eligibility Period: 30 calendar days after delivery
• Restocking Charges: No restocking fees apply
• Refund Processing Time: Up to 7 business days after approval
• Return Shipping Responsibility: Customer-paid unless item is defective or incorrect

Eligibility for Returns
Customers may request a return within 30 days from the date the order was delivered. Returned products must remain in original condition, including unused status, original packaging, attached tags, and all included accessories or materials.

Items sent back after the 30-day return period may not qualify for refund or exchange approval.

How to Start a Return

• Contact Our Team First: Before shipping any item back, please email us at support@vezuno.com with your order number and reason for the return request.
• Wait for Return Authorization: Once your request is reviewed and approved, we will provide detailed return instructions and the appropriate return address.
• Secure Packaging Required: Returned items should be packed carefully to avoid transit damage during shipment.
• Shipping Costs: Customers are responsible for return shipping expenses unless the item received is damaged, faulty, or incorrect.

Refund Policy
After the returned package arrives at our facility, it will undergo inspection to verify eligibility. Approved refunds will be issued back to the original payment method used during checkout.

Please allow up to 7 business days for the refund to appear depending on your financial institution or payment provider.

We do not apply any restocking or hidden processing fees for approved returns.

Exchange Requests
If you would prefer a replacement item, different variation, or another product instead of a refund, our support team will gladly assist you. Simply contact us at support@vezuno.com with the details of your exchange request.

Order Changes and Cancellations
If you would like to adjust or cancel an order, please contact us as soon as possible at support@vezuno.com.

Changes and cancellations can usually be arranged before the order enters processing or shipment stages. After dispatch, cancellation requests may no longer be accepted. In these situations, customers may request a return after delivery in accordance with our return policy.

Wrong or Damaged Orders
Every order is checked before shipment; however, transit related damage or fulfillment mistakes may occasionally happen.

If an item arrives damaged, defective, or incorrect, please contact us promptly and attach clear photos showing the received product, packaging condition, and visible issue.

For additional legal details and store policies, please review our Terms of Service.